Pic-Time Reviews

The store front is beautiful. Missing many features compared to other host. Photobiz and Shootproof have stellar customer service and lot of features. I only have been serviced with chat not sure if they even have a customer service number. I have a cheer school with over seven hundred images, and they cannot tell me why no watermark is showing. Estimated wait time forty -eight hours. Proceed with caution...

Do not order photos from this company! Their website did not honor a discount code at checkout. We immediately cancelled our order when we discovered that we were billed the full amount. When reaching out to customer service, the response time was slow, and despite cancelling the order it was processed anyway. We attempted to negotiate with their billing department, but were not even put in contact with them. We have been told we will get a refund, but only because the photographer was willing to cover the costs. The issue was not with the photographer and we feel terrible that responsibility fell on him. We never leave poor reviews, but do not want others to have the same terrible experience. Wish we had read reviews of pic time before placing an order with them.

Not worth it. I ordered a Magazine it came with 2 albums $101 for 5 staples pieces of basic paper. Real cheap. Tried to express my disappointment, but they said talk to the photographer. The company does not take accountability or try to come up with solutions to fix an “unsatisfied customer”. Hopefully this review helps prevent the next consumer from making a wasted purchase!

They avoid taking responsibility for delayed shipping and when paying for a premium delivery service. Software is not user-friendly and as a photographer, you’ll waste hours trying to make it work for your business.

I love pic time. Their designs for client experience are next to none. I've had zero issues with my store and always find their customer service so helpful.

I'd definitely recommend for client galleries.

I'm a professional photographer, shooting around 250 shoots per year.
Pic-time works very well on one side: it's clean, clear for customers and the gallery looks very nice.
A big plus is you get to customise who can see what, in the privacy settings.
Sharing is easy and letting clients select photos is a very handy plugin, especially when you're in the business of making albums.

However:
it doesn't work well with Mac. Actually there are a lot of bugs. I've been talking to customer service for more than a month. They are very kind but you feel you have to go through the "hierarchy" to get your problem fixed, which takes time.
And if you're a photographer, you know how clients are when something "went wrong" with their photos.
I do understand off course that Pic-time can have some problems, so I respect that. But the fact is they just can't seem to solve it and recommend me changing settings on my Mac computer.

I'm not a fan of that.
I understand that it could be hard programming for windows and Mac OS separately, but to be fair, it shouldn't be the problem of the photographer.
In the end I'm the client and I pay for a product to work, that's the only thing I ask.
I'm certainly not going to change my IP-settings just for a software company. If I should do that for every program I use I would be better off becoming an IT'er.

In the end, their recommendations didn't even help so I'm having a lot of difficulties getting my pictures to clients and the only thing I get back from Pic-time is "try to change this setting or this setting on your computer".

I think they miss who their clients are, I think you feel they don't talk enough with photographers and ask what they want or need.

The least they could do is try to compensate financially for the month already I was not able to use the system in the way it should work, but I never received an answer on that.
On the other hand I'd rather just have my clients to receive their photos, so it's not even about the money.
But at this moment, I'm paying for broken software.

Short:
Pic-time: great potential, but not there yet (at all).
A lot of options, but the core business doesn't work properly (easy gallery system).

When I received my order, I was missing 14 out of the 16 5 x 7 photos and 12/12 of the 8 x 10 photos I ordered. I haven’t gotten an update of when I might receive them over a week later. I also ordered a photo book that came with hard lines in the background color of images that weren’t there in other prints and white flecks in the images throughout. All of my 4 x 6 photos have a greenish tint. I really wish I had ordered elsewhere.

Had a horrible experience with them. Ordered a set of prints and had selected the semi-gloss finish. When I realized that another pic bundle was way cheaper, I selected that option and the TINY print on the site changed to say that I was ordering a matte option. I spent $100 on this order for Christmas gifts. Turns out that fine print on the website screwed me, and when I got my prints they looked like they printed my wedding photos on straight cardstock. I asked for them to help me twice via customer service to either issue a credit or help fix it and they refused. So they essentially took my money and offered zero customer service issues. I will never use them again.

I mainly use Pic-time for the Album approval process within the studio I work with, as I am an album designer. I can't speak for the other areas of the software. When it comes to the process of getting an album approved between myself and the client, this software is a nightmare compared to other companies out there. It places all the revised pages on top of each other (if the client adds pins for each set of revisions) the pages get so messy that we have to take it offline and continue the approval process by email. The comments boxes can't be edited at all, so when there's multiple revisions to the album, you end up with dozens and dozens of comment boxes on each page. There's also no button or area for the client to check-off when giving their final approval. I could go on and on...but this gives a general idea. The points above are all basic things that other sofwares out there do. If I wasn't forced to use this software through the studio, I would never use it or recommend it to anyone involved in the album process.

the Software is Sh!t. Every Week another issue with the software. I CAN WOULD NOT BUY THIS SOFTWARE AGAIN!!!

Pictime is a SCAM.
If you make a sale, they keep your hard earned money until it gets to a certain amount.
What happens if you don't get another sale for a while?
They should pay as it's earned.

If I could give a zero I would terrible

US-focussed, ignorant of global market.

Tax is not displayed on pricing leading to a nasty shock on checkout. They also add tax on top of your shipping.